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Department

Operations

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Operations

From the Operations team, we work in close collaboration with other areas of the company.

In this way, we ensure that B2 Impact operates efficiently and meets our clients' expectations.

Our responsibilities include:

  • Planning.
  • Quality control.
  • Data analysis and reporting.
  • Capacity management: call volume, performance metrics, optimizing operational efficiency, etc.

Our Operation structure is divided into the following business lines:

  • 360 Credit Management.
  • NPL Debt Purchase.
  • Process Center.
  • Deceased Debt.

      • “How many companies similar to B2 Impact are there in the market today? You probably have at least 5 or 6 names in your mind right now. In that case, what makes working with us better than with the rest? It is a question whose answer is very simple, at least for me. Here the main protagonist IS YOU. From the operations area, we will work to achieve the goal of making your work effective, and help you to do so when we encounter any obstacle along the way. If you work with us you will be able to participate in the development of the different services. Your knowledge is essential for us to meet our objectives and as such we count on your opinions. Can you imagine working in a company where your input is taken into account, and you can participate in real changes in services? Join the operations team and stop imagining it!”

        B. D. S.

        Head of Customer Care Services at B2 Impact in Spain